by Joinchat – A Comprehensive Guide to the WordPress Plugin
Introduction
In today’s digital world, instant communication is essential for businesses to engage with customers efficiently. Joinchat is a powerful and easy-to-use WordPress plugin that integrates WhatsApp chat functionality directly into your website. This plugin allows visitors to contact businesses instantly via WhatsApp, leading to better customer interactions and increased conversions.
This guide will explore the features, benefits, setup process, and advanced customization options of Joinchat, helping you determine if it’s the right tool for your website.
What is Joinchat?
Joinchat is a lightweight WordPress plugin that adds a WhatsApp chat button to your website. With just one click, visitors can open a WhatsApp chat with your business, making it a simple yet effective way to communicate with potential customers. The plugin is particularly useful for:
- Small businesses and entrepreneurs
- E-commerce stores
- Service providers (consultants, freelancers, agencies)
- Customer support teams
Unlike traditional contact forms or email support, Joinchat enables real-time messaging, improving response times and customer satisfaction.
Key Features of Joinchat
1. Instant WhatsApp Chat Button
The plugin adds a floating WhatsApp chat button that allows visitors to start a conversation with your business instantly.
2. Fully Customizable Button & Messages
- Change the button color, size, and position.
- Customize the welcome message displayed to users before they start a chat.
- Add a predefined message that users can send when they initiate the chat.
3. Automatic WhatsApp Redirection
Users can click the button to open WhatsApp directly in:
- The WhatsApp mobile app (on smartphones)
- The WhatsApp Web version (on desktop browsers)
4. Call-to-Action (CTA) Messages
The plugin allows you to create a Call-to-Action (CTA) pop-up that encourages users to start a conversation.
5. Multilingual Support
Joinchat supports multiple languages, making it ideal for businesses that cater to international audiences.
6. Google Analytics and Facebook Pixel Integration
- Track user interactions using Google Analytics.
- Measure chat conversions with Facebook Pixel.
- Optimize marketing campaigns based on chat data.
7. WooCommerce Integration
For e-commerce stores, Joinchat integrates with WooCommerce, allowing customers to ask questions directly from product pages.
8. Custom CSS for Advanced Styling
Developers can add custom CSS to personalize the button’s design further.
9. Dark Mode Support
Joinchat automatically adjusts to the user’s dark mode settings, ensuring a smooth user experience.
10. Multi-Agent Support (Pro Version)
Businesses with multiple team members can route chats to different agents using the Pro version.
11. GDPR Compliance
Joinchat includes an option to display a privacy notice, ensuring compliance with GDPR regulations.
12. Integration with Chatbots
For businesses that use chatbots, Joinchat can be integrated with automated messaging tools to improve customer service efficiency.
Benefits of Using Joinchat
1. Improves Customer Engagement
WhatsApp is one of the most widely used messaging apps worldwide. By enabling instant WhatsApp chat, Joinchat helps businesses communicate with customers in a familiar and convenient way.
2. Increases Conversions and Sales
Live chat has been proven to increase conversion rates because it allows customers to get answers quickly. Joinchat makes it easy for potential buyers to ask about products, services, or promotions.
3. Faster Response Time
Unlike email or contact forms, WhatsApp conversations happen in real-time, reducing the time it takes to resolve customer inquiries.
4. Cost-Effective Customer Support
Joinchat eliminates the need for expensive live chat software or complex CRM systems by leveraging WhatsApp as a free customer support tool.
5. Mobile-Friendly and Lightweight
The plugin is fully responsive and works seamlessly across mobile and desktop devices without slowing down the website.
6. Better Tracking and Analytics
By integrating with Google Analytics and Facebook Pixel, businesses can track user interactions and improve marketing strategies based on real data.
How to Install and Set Up Joinchat
Step 1: Install the Plugin
- Log in to your WordPress dashboard.
- Go to Plugins > Add New.
- Search for “Joinchat”.
- Click Install Now, then Activate the plugin.
Step 2: Configure Basic Settings
- Navigate to Settings > Joinchat.
- Enter your WhatsApp phone number (including country code).
- Customize the button design (size, color, position).
- Add a predefined message that users will send when they initiate a chat.
- Configure GDPR compliance settings if required.
- Save changes.
Step 3: Customize the Call-to-Action (CTA) Pop-up
- Enable the CTA pop-up.
- Add a custom message to encourage users to start a chat.
- Adjust the pop-up delay (e.g., show after 5 seconds).
- Save changes.
Step 4: Integrate with Google Analytics & Facebook Pixel
- Enter your Google Analytics tracking ID.
- Add your Facebook Pixel ID.
- Save changes and start tracking chat interactions.
Step 5: Test the WhatsApp Button
- Visit your website and check if the WhatsApp button appears correctly.
- Click the button to see if it redirects to WhatsApp Web or the WhatsApp mobile app.
- Ensure that the predefined message and call-to-action work as expected.
Joinchat: Free vs. Pro Version
The plugin is available in both free and pro versions:
| Feature | Free Version | Pro Version |
|---|---|---|
| WhatsApp Chat Button | ✅ | ✅ |
| Customizable Design | ✅ | ✅ |
| Call-to-Action (CTA) Pop-up | ✅ | ✅ |
| Google Analytics & Facebook Pixel Integration | ✅ | ✅ |
| Multi-Agent Support | ❌ | ✅ |
| WooCommerce Integration | ✅ | ✅ |
| Dark Mode Support | ✅ | ✅ |
| Advanced Styling & Custom CSS | ❌ | ✅ |
The Pro version is recommended for businesses that need multi-agent support, advanced styling, and WooCommerce enhancements.
Comparison with Other WhatsApp Chat Plugins
| Feature | Joinchat | WP Social Chat | Click to Chat |
| Free Version | ✅ | ✅ | ✅ |
| Customizable Button | ✅ | ✅ | ✅ |
| Call-to-Action Pop-up | ✅ | ❌ | ✅ |
| Google Analytics Integration | ✅ | ❌ | ✅ |
| Multi-Agent Support (Pro) | ✅ | ✅ | ❌ |
| WooCommerce Integration | ✅ | ✅ | ✅ |
Joinchat stands out for its intuitive setup, real-time chat functionality, and analytics integration, making it one of the best WhatsApp chat plugins for WordPress.
Conclusion
Joinchat is an excellent WordPress plugin for businesses looking to integrate WhatsApp chat into their website. With its customizable chat button, real-time messaging, and marketing analytics integration, Joinchat enhances customer engagement and improves sales conversions.
Whether you run an e-commerce store, service business, or agency, Joinchat provides an easy and cost-effective solution to streamline communication. If you’re looking for a way to connect with customers instantly, Joinchat is the perfect plugin to add to your WordPress site.
