Userlike – WordPress Live Chat Plugin

Introduction

In the fast-paced digital world, customer support and real-time communication have become crucial for businesses to thrive. One of the most effective ways to enhance customer interaction is by integrating live chat into your website. Userlike is one such live chat plugin designed specifically for WordPress users. It provides seamless communication between businesses and their customers, helping to improve engagement, sales, and support.

This article explores the Userlike plugin, its features, installation process, benefits, and how it compares to other live chat solutions available for WordPress.

What is Userlike?

Userlike is a powerful live chat software that enables businesses to interact with website visitors in real time. Unlike traditional contact forms or email support, live chat offers instant communication, reducing response times and improving customer satisfaction. Userlike is particularly popular among eCommerce stores, SaaS businesses, and service providers due to its seamless integration with various platforms, including WordPress.

Features of Userlike Live Chat Plugin

Userlike comes with a wide range of features that make it one of the top choices for businesses looking to implement live chat on their WordPress websites. Some of the key features include:

1. Customizable Chat Widget

• Userlike allows you to customize the chat widget to match your website’s branding. You can change colors, fonts, and positioning to ensure a consistent user experience.

2. AI-Powered Chatbots

• The plugin includes AI-powered chatbots that can handle common customer inquiries, freeing up human agents for more complex issues.

3. Multichannel Communication

• Userlike integrates with messaging platforms like WhatsApp, Facebook Messenger, Telegram, and SMS, allowing businesses to interact with customers on their preferred channels.

4. CRM Integration

• It seamlessly connects with popular CRMs such as Salesforce, HubSpot, and Zendesk to maintain customer records and enhance follow-up interactions.

5. File Sharing

• Users can send images, documents, and other files through the chat interface, making problem resolution more efficient.

6. GDPR Compliance

• Userlike is built with GDPR compliance in mind, ensuring that all customer interactions adhere to privacy regulations.

7. Mobile and Desktop Apps

• With dedicated mobile and desktop apps, support agents can manage live chats from anywhere, ensuring 24/7 availability.

8. Visitor Behavior Tracking

• The plugin provides insights into visitor behavior, allowing businesses to optimize their support strategies and improve conversion rates.

9. Canned Responses

• Predefined responses help agents reply quickly to frequently asked questions, enhancing efficiency and consistency.

10. Offline Messaging

• If no agents are online, customers can leave messages, ensuring that inquiries are addressed later.

How to Install and Set Up Userlike on WordPress

Installing and configuring the Userlike plugin on WordPress is simple. Follow these steps:

Step 1: Install the Plugin

1. Log in to your WordPress dashboard.
2. Navigate to Plugins > Add New.
3. Search for Userlike – WordPress Live Chat.
4. Click Install Now, then activate the plugin.

Step 2: Create a Userlike Account

1. Go to Userlike.com and sign up for a free or premium account.
2. After signing up, log in to your Userlike dashboard.
3. Configure your chat widget according to your preferences.

Step 3: Connect Userlike with WordPress

1. Copy the widget code from the Userlike dashboard.
2. In WordPress, navigate to Settings > Userlike.
3. Paste the widget code and save changes.

Step 4: Customize and Test

1. Adjust the chat widget’s design to match your website.
2. Test the chat functionality by initiating a conversation.
3. Ensure mobile responsiveness and functionality across different devices.

Benefits of Using Userlike Live Chat Plugin

1. Improved Customer Engagement

• Real-time chat fosters direct communication, leading to better customer relationships and higher engagement.

2. Higher Conversion Rates

• Instant support helps resolve purchase-related queries quickly, leading to increased conversions and sales.

3. Cost-Effective Support

• Compared to phone support, live chat reduces operational costs while enhancing efficiency.

4. Enhanced Customer Satisfaction

• Quick responses and personalized interactions improve customer satisfaction and retention.

5. Increased Productivity

• Chatbots and automation features allow agents to handle multiple conversations simultaneously.

Userlike vs. Other Live Chat Plugins

There are several live chat plugins available for WordPress. Here’s a comparison between Userlike and some popular alternatives:

Feature	Userlike	LiveChat	Tawk.to	Zendesk Chat
AI Chatbots	Yes	Yes	No	Yes
CRM Integration	Yes	Yes	Limited	Yes
Multichannel Support	Yes	No	No	Yes
Free Plan	Yes	No	Yes	Limited
Customization	High	Medium	High	Medium
GDPR Compliance	Yes	Yes	Yes	Yes

Pricing

Userlike offers different pricing plans based on the needs of businesses:

• Free Plan – Includes one chat widget and one operator.
• Team Plan – Starts at $29/month, offering more customization and integrations.
• Corporate Plan – Offers advanced automation, analytics, and dedicated support.
• Enterprise Plan – Custom pricing for large businesses with extensive support requirements.

Final Thoughts

Userlike is an excellent choice for WordPress users looking to enhance customer support and engagement through live chat. Its AI capabilities, multichannel support, and deep CRM integrations make it a strong contender in the live chat market. Whether you run an eCommerce store, a SaaS company, or a service-based business, Userlike provides a scalable solution to improve communication and customer satisfaction.